General Terms & Conditions

These VELUX Promotion Terms & Conditions prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. Entry/claim instructions are deemed to form part of these VELUX Promotion Terms & Conditions and by participating all claimants will be deemed to have accepted and be bound by these VELUX Promotion Terms & Conditions. Please retain a copy for your information.

  1. The Promoter: VELUX Company Ltd, Woodside Way, Glenrothes, Fife, KY7 4ND.
  2. By taking part in this promotion and claiming a Reward (i.e. Argos collection code, Argos A-card, Marks and Spencer (M&S) e-gift card, Thomas Cook gift voucher, Pizza Express e-code, Milano gift card or Ticketmaster e-code) you agree to (1) these VELUX Promotion Terms & Conditions and (2), depending upon where you made the Qualifying Purchase (as defined below) and whether you have chosen an Argos Reward, M&S Reward, Thomas Cook Reward, Pizza Express Reward, Milano Reward or Ticketmaster Reward, the applicable Argos, M&S, Thomas Cook, Pizza Express, Milano or Ticketmaster Terms & Conditions as follows: All of these Terms & Conditions are set out below.
  3. You are only entitled to claim a Reward if you made a Qualifying Purchase, i.e.: (1) if you have purchased one or more VELUX roof window (models GGL, GGU, GPL, GPU, GDL, GEL, GIL, VFE, VEA, VEB, VEC or VIU), any VELUX sun tunnel (models TWR, TLR, TWF, TLF or TCF) or any VELUX flat roof window (models: CFP, CVP, CXP or CSP) at a store in the UK or ROI participating in this promotion, any other roof window (models GGL, GGU, VEA, VEB, GIL, GIU, or VFE); or selected combination flashings (EKL, EKW, EKN, EKJ, EBL, EBP or EBW) (2) you are aged 18 years or over; and (3) you are either (a) the final (professional) installer of the VELUX products so purchased and you purchased them to install them and not for onward sale, or (b) the owner of a house or other residential property who has purchased the products for installation in a residential property that you own. If you have purchased, collected or installed the products in your capacity as an employee, you should have permission from your employer to claim Rewards in relation to the purchase.

    Claims must be submitted within 45 days of purchase date. Please note for certain time-limited special promotions offering extra rewards, a specific end date may be applicable, see advertising or promotion terms and conditions for details.

    Each roof window falling within a Qualifying Purchase will qualify you to claim a Reward dependant on the value of the specific product. To view the value of rewards applicable to each model of window use the 'Rewards Calculator' available at www.velux.co.uk/rewards. Only one Reward may be claimed for each such window purchased. No Reward will be provided unless claimed in accordance with these VELUX Promotion Terms & Conditions (see below for how to claim).
  4. Any claim or claims for Rewards corresponding to a purchase or to purchases in aggregate of more than 25 windows will be subject to further verification by the Promoter. However the Promoter reserves the right to subject any claim for a Reward to further verification. As part of the verification process, address and identity details may be requested plus further evidence of the products having been installed in a construction project (in which case they must be provided within 14 days).
  5. The Promoter reserves the right to reject any claim for Rewards and to refuse to award a Reward or withdraw allocation and/or refuse further participation in the promotion and disqualify a participant where there are reasonable grounds to believe there has been a breach of these VELUX Promotion Terms & Conditions or any instructions forming part of this promotion's requirements or if it suspects fraud or believes you are for any other reason not entitled to the Reward. The Promoter will be the final arbiter in any such decision and no correspondence will be entered into.
  6. In order to participate in the promotion and claim a Reward, as well as making a Qualifying Purchase you will have to provide certain information. The information that you provide will or may include: your name, address, business name and contact details; details relating to the Qualifying Purchase, including where the purchase was made, the VELUX products purchased and the invoice number; and details of items that you purchased at the same time. However, no information about the price you paid for the VELUX products or any other items that you purchased at the same time, or information about discounts or payment terms, will be provided to the Promoter (such information will be removed before the other information is received by the Promoter).
  7. Any personal data that you provide will be used solely in accordance with current data protection legislation and will not be disclosed to a third party, other than the Promoter's agencies for the purpose of servicing/implementing the promotion and for research purposes. You agree that the Promoter may disclose the personal data and other information that you provide in connection with this promotion to its agencies for the purpose of servicing/implementing the promotion and for research purposes. Such research may include contacting you by telephone/text/email/post or otherwise to conduct surveys.
  8. If you do not wish to receive any further communication from the Promoter or its agencies via SMS, please for UK text the word STOP to 60068 or for ROI text the word STOP to 57782. If you do not wish to receive any further communication from the Promoter or its agencies via email, please for UK send an email with the subject line UNSUBSCRIBE to [email protected] or for ROI to [email protected]
  9. In the event of circumstances outside the reasonable control of the Promoter, or otherwise where fraud, abuse, and/or an error (human or computer) affects or could affect the proper operation of this promotion, the Promoter reserves the right to cancel or amend the promotion or these VELUX Promotion Terms & Conditions, at any stage, but will in such case endeavour to minimize any adverse effect on participants in the promotion.
  10. The process to claim a Reward is as follows:
    • You must create an account online at www.velux.co.uk/rewards in the UK or www.velux.ie/rewards in ROI, and provide some basic information. Usage of personal data that you provide will be in accordance with point 7 above.
    • Register your Qualifying Purchases by uploading proof of purchase from the supplying merchant. This can be supplied in JPEG, PNG, PDF and other common file formats. Proof of purchase will only be accepted if uploaded through your account within 45 days of the purchase date stated on your invoice. To be valid, proof of purchase must include VELUX product code, quantity of products purchased, date of purchase and name and branch detail of supplying merchant.
    • Subject to verification by the Promoter, the relevant Reward balance will be added to your account. Verification of proof of purchase may take a few working days. The Promoter may ask for the image to be resubmitted if it is illegible or omits any of the details outlined above in point (b). Rewards from each specific purchase can be redeemed immediately upon verification by the Promoter, or can be retained and redeemed in combination with Rewards earned from other qualifying, verified purchases.
    • Select which partner organisation you wish to redeem a Reward from (chosen from the selection of M&S, Argos, Ticketmaster, Thomas Cook or Pizza Express in the UK and Argos, Ticketmaster or Milano in ROI) and the denomination of Reward from the available options.
    • The selected amount redeemed will be removed from your Rewards balance. The reminder of the Rewards balance can the be redeemed from the same, or from another, Rewards partner. Available Reward denominations may vary depending on partner. Your rewards balance must be used to redeem vouchers within 18 months of being added to your account. Any outstanding balance that has not been used to redeem vouchers will be removed from your balance after an 18 month period has elapsed from when the balance was earned
  11. The Promoter accepts no responsibility for any proof of purchase lost or mislaid. The Promoter reserves the right to request the original proof of purchase at any time, in order to verify a claim for Rewards. (Proof of purchase will be returned).
  12. Any participant claiming this offer on behalf of their company may have a tax liability, any tax liability is the claimant's own responsibility.
  13. The Promoter reserves the right to withdraw the promotion at any time without prior notice.


Argos UK Terms & Conditions

For any queries relating to the promotional offer please contact [email protected]

Offer not available for online purchases. Collection Codes can be redeemed via mobile or printed email at Argos manned tills only and cannot be redeemed online or through the self-service points in Argos stores. The Promoter accepts no responsibility for receipts lost or mislaid. Receipts will need to be kept and uploaded as proof of purchase to obtain Collection Codes. The Collection Code can only be used once and no change or store credit will be given if the value of your purchase is less than the value of the Collection Codes you are spending. The expiry date for the validity of the Collection Code is displayed on the reward. All items are subject to availability. The Collection Code cannot be redeemed for cash or an Argos Gift Card. A maximum of 5 Collection Codes can be used in each Argos transaction. All participants agree to be bound by these terms and conditions. The Collection Code can be redeemed only at participating Argos stores. Collection Codes are issued by Argos. ARGOS Terms and Conditions apply. Argos means Argos Limited, Avebury, 489-499 Avebury Boulevard, Milton Keynes, MK9 2NW. Promoter: VELUX Company Ltd, Woodside Way, Glenrothes, Fife, KY7 4ND.

Marks and Spencer (M&S) UK Terms & Conditions

For any queries relating to the promotional offer please contact [email protected]

E-gift cards can be redeemed via printed PDF of the e-gift card at M&S tills or can be redeemed online by entering a 16 digit number and a 5 digit PIN. The e-gift card must be printed and presented to till operator for redemption in-store. No limit to number of e-gift cards per in-store transaction. Maximum of 5 e-gift cards per online transaction. The e-gift card can be used for multiple M&S transactions. If the entire balance on the e-gift card is not spent in one transaction, the remaining balance will be updated after each transaction and shown on the printed till receipt in store. This e-gift card will be valid for 24 months from the last transaction (transactions include balance enquiries). Any remaining balance will be cancelled on expiry of the validity period. All items are subject to availability. E-gift cards cannot be exchanged for cash or used to pay for M&S Money services, products or outstanding card balances, made to measure shirts, cosmetic appliances, personalised cards or M&S Energy. E-gift cards can be used as part payment with another means of payment. All participants agree to be bound by these terms and conditions. E-gift cards can be redeemed only at participating M&S stores. E-gift cards can only be redeemed at Marks & Spencer stores in the United Kingdom and Channel Islands (inc. Outlets but excl. BP stores) and online subject to terms and conditions. E-gift cards are issued by M&S. M&S Terms and Conditions apply. Marks and Spencer, Waterhouse House, 35 North Wharf Road, London, W2 1NW. Promoter: VELUX Company Ltd, Woodside Way, Glenrothes, Fife, KY7 4ND.

Thomas Cook Gift Cards and Thomas Cook eGifts UK Terms & Conditions (25th October 2018)

In these Terms and Conditions:

Gift Card refers to a physical plastic card, generally handed to the recipient or received through the post. eGift refers to an electronic virtual card, generally received by email. Where the term Gift Card or Thomas Cook Gift Card is used in these terms and conditions, it refers to both a Gift Card and an eGift, unless stated otherwise. "We", "us" and "our" means TCCT Retail Ltd, trading as Thomas Cook, The co-operatiove Travel and thomascook.com. "You" and "Your" means the person who purchases or receives a Gift Card or eGift.

1. Registering your Gift Card:

You are responsible for keeping your Gift Card safe, and should treat it as if it were cash. Lost or stolen Gift Cards cannot be replaced unless you have previously registered the Gift Card with us and you report the loss or theft to us within 24 hours of it occurring. After purchasing your Gift Card, you can register it at www.thomascook.com/gift-cards.

2. Reporting a lost or stolen Gift Card:

Any loss or theft of a registered Gift Card must be reported to us within 24 hours of the loss/theft occurring. To report a registered Gift Card as lost or stolen please call 0333 003 5784 or go to your local Thomas Cook or The Co-Operative travel store. We reserve he right not to replace a Gift Card or reimbruse any funds on it if the loss or theft is not reported to us within the stated 24 hour timescale. Any funds remaining on the Gift Card as at the time we receive notification of the loss or theft will be protected and transferred onto a new Gift Card, but we cannot reimburse any sum that has already been deducted from the lost or stolen card prior to the time we are notified.

3. Where to purchase Thomas Cook Gift Cards:

Thomas Cook Gift Cards can be purchased at any Thomas Cook or The Co-operative Travel UK high street travel store, or online via our website at www.thomascook.com/gift-cards. Online sales of Gift Cards are managed on behalf of Thomas Cook by SVM Global Limited. All Thomas Cook Gift Cards are issued by TCCT Retail Limited.

4. Loading funds onto a Gift Card:

The minimum value that can be loaded onto a Gift Card is £10 and the maximum amount that can be on a Gift Card at any time is £5,000. Gift Cards can be redeemed multiple times up to the value available on the Gift Card at the time of using it to make a payment. Gift Cards are also reloadable and the minimum reload value is £10.

Redemption Instructions

Online: E Gift Cards can be used online at thomascook.com but only to pay for a package holiday operated under one of the following brand names: Airtours, Club 1830, Escapades, Manos or Thomas Cook. They can also be used to pay for Airtours package holidays on the Airtours website at airtours.co.uk. When using an E Gift Card to book one of these package holidays on our web site, you will need to enter the card number, expiry date and CVV number from the E Gift Card on the payment page within the holiday booking journey. Important Note re Online Use. Please note that it is not possible to use an E Gift Card to pay only part of the payment due when booking a package holiday online or when paying the balance of an applicable holiday previously booked online. You must have sufficient funds on your E Gift Card to cover the full amount requested when you reach the payment screen; otherwise the E Gift Card will not be accepted.

5. Checking the balance on a Gift Card:

If you do not spend the entire balance on your Gift Card, the remaining balance will be updated after each transaction. The balance remaining on your Gift Card can be checked in store, online, or by calling 0333 003 5784. For physical Gift Cards you can also check the balance by scanning the QR code using a QR code reader/scanner app on your smart phone or tablet.

6. Using your Gift Card in a travel store:

Gift Cards can be used at a Thomas Cook or The Co-operative Travel high street travel store in the UK to pay in full or in part for travel products and services, including travel insurance.

7. Using your Gift Card online:

Thomas Cook Gift Cards can be used online at thomascook.com at the time of making a new booking and to make payments on existing bookings made online, but only when the booking concerned is for a package holiday operated under one of the following brand names: Airtours, Club 18-30, Manos or Thomas Cook. They can also be used to pay for Airtours package holidays on the Airtours website at airtours.co.uk.

Important note about online use: Please note that it is not possible to use a Gift Card to pay only part of the amount due at the time of making a new booking for an applicable package holiday online; you must have sufficient funds on your Gift Card to cover the full amount requested when you reach the payment screen, which may be a deposit or the full value of the holiday, otherwise the Gift Card will not be accepted. However, it is possible to use more than one Gift Card to pay all or part of the remaining balance due on an existing applicable holiday booking made online. You will have to make a separate payment with each Gift Card that you wish to use against the balance due on the booking.

8. Using your Gift Card for Thomas Cook Sport packages:

Thomas Cook Gift Cards can be used when you book direct with Thomas Cook Sport by telephone. Please call 01733 224 834 to make your Thomas Cook Sport booking and to use your Gift Card as payment either in full or in part, depending on the terms and conditions of the package being booked. Please note that Gift Cards cannot be used to pay for Thomas Cook Sport packages online at thomascooksport.com.

9. Excluded Purchases:

It is not possible to use your Gift Card to purchase foreign currency, to carry out money transfers, to purchase any other travel money or financial services product (other than travel insurance), or to purchase another Gift Card. Thomas Cook Gift Cards cannot be exchanged for cash.

10. Expiry date:

Each Gift Card has an expiry date stated on it. Please note that the balance must be used before the expiry date shown or it will be deducted.

11. Refunds:

If you have used a Gift Card to pay in full or in part for a travel product, and are due a refund of all or part of the cost of that product (e.g. as a result of cancelling or amending your booking), the refund due will be re-credited to your Gift Card in the first instance, unless the refund amount exceeds the amount that was originally taken from your Gift Card, in which case the remainder will be refunded either to your credit or debit card or in cash, depending on which payment method you used originally. Please note: Gift Cards are not covered by any scheme of financial protection, including that offered by ABTA.

12. Refusal or cancellation of Gift Cards:

Thomas Cook reserves the right to refuse to accept any Gift Card which has been damaged so as to make it unusable/unreadable, or which we consider has been tampered with in any way or which, in our opinion, is being used to commit any type of fraud. Thomas Cook reserves the right to cancel any Gift Card if, in our opinion, such action is necessary to prevent any fraud or other potential misuse. This does not affect your legal rights.

13. Limitations on transfer and re-sale:

Thomas Cook Gift Cards cannot be re-sold, or exchanged for cash. They become void if re-sold or transferred for value. Monies on unused Gift Cards cannot be transferred.

14. Card Issuer:

TCCT Retail Limited, registered office: Westpoint, Peterborough Business Park, Lynch Wood, Peterborough, PE2 6FZ, England. Company registration number 7397858.

15. Governing Law

The purchase and use of a Thomas Cook Gift Card is subject to the above terms and conditions, which we may amend at any time without prior notice. These terms and conditions are governed by English Law and any dispute will be subject to the exclusive jurisdiction of the Courts of England and Wales. June 2017

Thomas Cook UK Terms & Conditions (before 1 November 2018)

Digital Gift Cards

  1. Where to buy Thomas Cook E Gift Cards: E Gift Cards can be purchased at any Thomas Cook or The Co-operative Travel UK high street travel store or online at www.thomascook.com/gift-cards. Online sales of E Gift Cards are managed on behalf of Thomas Cook by SVM Global Limited. All Thomas Cook Gift Cards are issued by TCCT Retail Limited. E Gift Cards are a digital version of the Thomas Cook Gift Card.
  2. Buying E Gift Cards: It is your responsibility to ensure that you provide the correct email address for the person to whom you wish to send the E Gift Card. Thomas Cook accepts no responsibility for any delivery of an E Gift card to an incorrect recipient if the email address provided to us is incorrect, and you will not be entitled to any refund of your payment in such circumstances as we will have no means of preventing the E Gift Card from being used by the person who receives it. The minimum purchase amount for an E Gift Card is £10 and the maximum value is £5000. When your order has been processed, the recipient of your E Gift Card will receive an email within 24 hours containing a link to the purchased E Gift Card. The recipient will need to print out the E Gift Card and must ensure that they keep the serial number and CVV number secure and con dential so as to prevent anyone else from using them without their permission.
  3. Registering an E Gift Card: The recipient of an E Gift Card must treat that Card as if it is cash. Lost or stolen E Gift Cards cannot be replaced unless the recipient has previously registered their card with us. Cards can be registered at thomascook.com/gift-cards. To report a registered E Gift Card as lost or stolen, please call 0333 003 5784 within 24 hours or log on to thomascook.com/gift-cards under Manage My Card.
  4. Expiry of E Gift Card: Each E Gift Card will have an expiry date stated on it. The balance on an E Gift Card must be used before the expiry date shown or it will be deducted
  5. Checking Balance on E Gift Card: If you do not spend the entire balance on the E Gift card the remaining balance will be updated after each transaction. The balance remaining can be checked in store, online, by calling 0333 003 5784.
  6. Using your E Gift Card in a travel store: E Gift Cards can be used at a Thomas Cook or The Co-operative Travel high street travel store in the UK to pay in full or in part for travel products and services, including travel insurance.
  7. Using your E Gift Card online: E Gift Cards can be used online at thomascook.com but only to pay for a package holiday operated under one of the fol- lowing brand names: Airtours, Club 18-30, Escapades, Manos or Thomas Cook. They can also be used to pay for Airtours package holidays on the Airtours website at airtours.co.uk. When using an E Gift Card to book one of these package holidays on our web site, you will need to enter the card number, expiry date and CVV number from the E Gift Card on the payment page within the holiday booking journey. Important Note re Online Use. Please note that it is not possible to use an E Gift Card to pay only part of the payment due when booking a package holiday online or when paying the balance of an applicable holiday previously booked online. You must have suf cient funds on your E Gift Card to cover the full amount requested when you reach the payment screen; otherwise the E Gift Card will not be accepted.
  8. Using your E Gift Card for Thomas Cook Sport packages: E Gift cards can be used when you book direct with Thomas Cook Sport by telephone. Please call 01733 224834 to make your Thomas Cook Sport booking and to use your E Gift Card as payment either in full or in part, depending on the terms and conditions of the package being booked. Please note that E Gift Cards cannot be used to pay for Thomas Cook Sport packages booked online at thomas- cooksport.com.
  9. Excluded Purchases : It is not possible to use your E Gift Card to purchase foreign currency, to carry out money transfers or to purchase any other travel money or nancial services product (other than travel insurance). E Gift Cards cannot be exchanged for cash.
  10. Refunds: If you have used an E Gift Card to pay in full or in part for a travel product, and are due a refund of all or part of the cost of that product (e.g. as a result of cancelling or amending your booking), the refund due will be re-credited to your E Gift Card in the rst instance, unless the refund amount exceeds the amount that was originally taken from your E Gift Card, in which case the remainder will be refunded either to your credit or debit card or in cash, depending on which payment method you used originally.
  11. Refusal or cancellation of E Gift Cards: Thomas Cook reserves the right to refuse to accept any E Gift Card which has been damaged so as to make it un- usable, or which we consider has been tampered with in any way or which, in our opinion, is being used to commit any type of fraud. Thomas Cook reserves the right to cancel any E Gift Card if, in our opinion, such action is necessary to prevent any fraud or other potential misuse. This does not affect your legal rights.
  12. Limitations: E Gift Cards cannot be re-sold, or exchanged for cash. They become void if re-sold or transferred for value. Monies on unused E Gift Cards cannot be transferred.
  13. Card Issuer: TCCT Retail Limited, registered of ce: Westpoint, Peterborough Business Park, Lynch Wood, Peterborough, PE2 6FZ. Company registration number 7397858 England. The purchase and use of a Thomas Cook Gift Card or E Gift Card is subject to the above terms and conditions, which we may amend at any time without prior notice. These terms and conditions are governed by English Law and any dispute will be subject to the exclusive jurisdiction of the Courts of England and Wales.

Physical Gift Cards

Registering your Gift Card: You are responsible for keeping your Gift Card safe, and should treat it as if it is cash. Lost or stolen Gift Cards cannot be replaced unless you have previously registered the Gift Card with us and you report the loss or theft to us within 24 hours of it occurring. After purchasing your Gift Card, you can register it at www.thomascook.com/gift-cards.

Reporting A Lost or Stolen Gift Card: Any loss or theft of a registered Gift Card must be reported to us within 24 hours of the loss/theft occurring. To report a regis- tered card as lost or stolen please call 0333 003 5784 or go to your local Thomas Cook or The Co-Operative travel store. We reserve the right not to replace a card or reimburse any funds on it if the loss or theft is not reported to us within the stated 24 hour timescale.

Thomas Cook Gift Cards

  1. Where to purchase Thomas Cook Gift Cards : Thomas Cook Gift Cards can be purchased at any Thomas Cook or The Co-operative Travel UK high street travel store, or online via our website at www.thomascook.com/gift-cards. Online sales of Gift Cards are managed on behalf of Thomas Cook by SVM Global Limited. All Thomas Cook Gift Cards are issued by TCCT Retail Limited
  2. Registering your Gift Card: You are responsible for keeping your Gift Card safe, and should treat it as if it is cash. Lost or stolen Gift Cards cannot be replaced unless you have previously registered the Gift Card with us and you report the loss or theft to us within 24 hours of it occurring. After purchasing your Gift Card, you can register it at www.thomascook.com/gift-cards.
  3. Reporting A Lost or Stolen Gift Card: Any loss or theft of a registered Gift Card must be reported to us within 24 hours of the loss/theft occurring. To report a registered card as lost or stolen please call 0333 003 5784 or go to your local Thomas Cook or The Co-Operative travel store. We reserve the right not to replace a card or reimburse any funds on it if the loss or theft is not reported to us within the stated 24 hour timescale.
  4. Loading funds onto a Gift Card: The minimum value that can be loaded onto a Gift Card is £10 and the maximum amount that can be on a Gift Card at any time is £5,000. The Gift Cards are re-loadable and the minimum re-load value is £10.
  5. Expiry date: Each Gift Card has an expiry date stated on it. Please note that the balance must be used before expiry date shown or it will be deducted. Checking balance on Card: If you do not spend the entire balance on your Gift Card, the remaining balance will be updated after each transaction. The balance remaining on your Gift Card can be checked in store, online, by calling 0333 003 5784, or by scanning the QR code using a QR code reader/scanner app on your smart phone or tablet.
  6. Using your Gift Card in a travel store: Gift Cards can be used at a Thomas Cook or The Co-operative Travel high street travel store in the UK to pay in full or in part for travel products and services, including travel insurance.
  7. Using your Gift Card online: Gift Cards can be used online at thomascook.com but only to pay for a package holiday operated under one of the following brand names: Airtours, Club 18-30, Escapades, Manos or Thomas Cook. They can also be used to pay for Airtours package holidays on the Airtours website at airtours.co.uk. When using a Gift Card to book one of these package holidays on our web site, you will need to enter the card number, expiry date and CVV number from the Gift Card on the payment page within the holiday booking journey. Important Note re Online Use. Please note that it is not possible to use a Gift Card to pay only part of the payment due when booking a package holiday online or when paying the balance of an applicable holiday previously booked online. You must have suf cient funds on your Gift Card to cover the full amount requested when you reach the payment screen; otherwise the Gift Card will not be accepted.
  8. Using your Gift Card for Thomas Cook Sport packages: Gift cards can be used when you book direct with Thomas Cook Sport by telephone. Please call 01733 224834 to make your Thomas Cook Sport booking and to use your Gift Card as payment either in full or in part, depending on the terms and conditions of the pack- age being booked. Please note that Gift Cards cannot be used to pay for Thomas Cook Sport packages booked online at thomascooksport.com.
  9. Excluded Purchases : It is not possible to use your Gift Card to purchase foreign currency, to carry out money transfers or to purchase any other travel money or nancial services product (other than travel insurance). Gift Cards cannot be exchanged for cash.
  10. Refunds: If you have used a Gift Card to pay in full or in part for a travel product, and are due a refund of all or part of the cost of that product (e.g. as a result of cancelling or amending your booking), the refund due will be re-credited to your Gift Card in the rst instance, unless the refund amount exceeds the amount that was originally taken from your Gift Card, in which case the remainder will be refunded either to your credit or debit card or in cash, depending on which payment method you used originally.
  11. Refusal or cancellation of Gift Cards: Thomas Cook reserves the right to refuse to accept any Gift Card which has been damaged so as to make it unusable/unread- able, or which we consider has been tampered with in any way or which, in our opinion, is being used to commit any type of fraud. Thomas Cook reserves the right to cancel any Gift Card if, in our opinion, such action is necessary to prevent any fraud or other potential misuse. This does not affect your legal rights.
  12. Limitations: Gift Cards cannot be re-sold, or exchanged for cash. They become void if re-sold or transferred for value. Monies on unused Gift Cards cannot be transferred.
  13. Card Issuer: TCCT Retail Limited, registered of ce: Westpoint, Peterborough Business Park, Lynch Wood, Peterborough, PE2 6FZ. Company registration number 7397858 England.

Difference between gift card and eGift card

The Thomas Cook gift card is a physical plastic card loaded with a value. The Thomas Cook eGift card is a virtual gift sent by email with a value attached. Both operate in a similar manner: they can be redeemed against the same Thomas Cook products and in the same manner. If booking in store, an eGift should be printed off and presented at time of booking. Apart from the physical difference, they differ in terms of expiry date; the eGift has a 24 month expiry, the gift card has a minimum 24 month expiry but may be longer. The gift card can be topped up. The eGift cannot be topped up.